Sub-Processors
Grasp Sub-Processors and Sub-Contractors
Grasp engages different types of sub-processors to perform various functions as explained below. Grasp refers to third parties that do not have access to or process customer data but who are otherwise used to provide the services as subcontractors and not sub-processors.
Sub-Processors
In order to assist in providing the services outlined in agreements with customers, Grasp may engage and use sub-processors.
The list below provides information about the name, purpose, location and legal data transfer mechanism of Grasp’s sub-processors that may have access to certain personal data.
Sub-processor | Purpose | Location* | |||||||
Amazon Web Services | Hosting services. | EU | |||||||
DataDog | Performance management and log monitoring. | EU | |||||||
Microsoft | Hosting services, analytics, email, file storage and communications when clients purchase the Grasp Teams Application. | EU, United States | |||||||
Slack (Salesforce) | Hosting services, analytics, email, file storage and communications when clients purchase the Grasp Slack Application. | United States |
*Legal transfer mechanism for locations outside of the EEA: EU Standard Contractual Clauses.
Sub-Contractors
As explained above, Grasp uses certain sub-contractors to assist in the operations necessary to provide the Grasp services. The following is a list of the names and locations of material third-party sub-contractors. Sub-contractors do not have access to Services data.
Sub-contractor | Purpose | Location* | |||||||
Asana | Internal and customer project management solution. | United States | |||||||
Atlassian | Customer support services and internal operations. | United States | |||||||
DocuSign | Customer contract support services and internal operations. | EU, United States | |||||||
Hosting services, analytics, email, file storage and communications. | United States | ||||||||
Hubspot | Customer management and tracking. | United States | |||||||
Mailchimp | Customer satisfaction management. | United States | |||||||
Vimeo | Video hosting of product promotions, demonstrations and tutorials. | United States | |||||||
Zendesk | Customer support services. | United States | |||||||
Zoom | Video conferencing and communications. | United States |
*Legal transfer mechanism for locations outside of the EEA: EU Standard Contractual Clauses.